These are extra services as part of a marketing campaign specifically created for the following plans: My Health Plus Extra (MHPE), My Health Plus (MHP), Supplemental Agreement for Health Insurance (HS) (Agency, BANCA, DM), Supplemental Agreement for Daily Medical Expense (HB), and Supplemental Agreement for Group Insurance (PA, DM).
No.  These extra services are applicable to customers holding specific Allianz Ayudhya’s insurance policies who have either been admitted to hospital for two nights or more, undergone a surgery, admitted to the I.C.U., or admitted to hospital due to heart disease, ischemic or hemorrhagic stroke, spinal disease, bone disease, bone fracture disease, or cancer.  Claims from these in-patients must have already been approved by Allianz Ayudhya.
When you had been admitted to hospital and are qualified for Nursing Care service, you will receive a SMS and AWP Services (Thailand) Co., Ltd. will contact you to notify you of the eligibility after you have been released from the hospital.
No.  Day case surgery is an operation using state-of-the-art technology, enabling patients to recover speedily and no hospitalization or extra care required.  Therefore, this kind of surgery is not eligible for these services.

No.  There appears to be a misunderstanding.  Please allow me to explain: The maximum number of times the Insured can use these combined services is no more than 14 days per one hospitalization.  Each service can be used once a day.

Alternative: After each hospitalization, you can use each service once a day for a maximum of 14 days.

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Service Number of Service

1. Medical services by registered nurse

 

Not more than….per time

8 hours

Maximum number of times per one hospitalization 7 times

2. Physical therapy services

 

Not more than….per time

1 hour
Maximum number of times per one hospitalization 7 times
Services in (1) and (2) stated above can be used in combination up to 7 times per one hospitalization. 
3. Medical services by nurse’s aide  

Not more than….per time

8 hours

Maximum number of times per one hospitalization 7 times

4. General health care services

 

Not more than….per time

8 hours

Maximum number of times per one hospitalization
7 times
Services in (3) and (4) stated above can be used in combination up to 7 times per one hospitalization.
Remark: Services in (1) (2) (3) and (4) stated above can be used in combination up to 14 times per one hospitalization. 
Service hours must be between 7.00 – 19.00 hours
It depends on the Insured’s symptoms and necessity as deemed appropriate by AWP (Thailand) Co., Ltd., who will consider plans for the Insured.  For example, the plan could be arranging for services by registered nurse or nurse’s aide as well as defining number of times the nurse or nurse’s aide will service the Insured.  Allianz Ayudhya is not involved in the plan consideration or arrangement.
Yes.  You can contact AWP Customer Service Center at Tel. 02-342-3278 to apply for continued services and arrange fee payment as agreed with AWP.
Service hours for each service provider must be between 7.00 – 19.00 hours only.
If the Insured does not live at his/her own home but stays regularly with relatives or elsewhere in Thailand, the service can be delivered at the Insured’s regular residence.
We can’t tell at this stage.
No.  Nursing care is extra service and is not part of the main benefits of the policy.

That’s correct.  However, there are some expenses that the Insured is responsible for.  These are:

  1. Cost of medical equipment, e.g. vital signs monitor (pulse, blood pressure, temperature), crutch, wheelchair, and oxygen equipment. This also includes medical supplies, such as cotton swabs, bandages, syringe, and medicine.
  2. Transportation fare to see the doctor as per appointment
  3. Other expenses beyond those stated in table of benefits for Nursing Care services 

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Conditions of the Insured Scope of services
  • Require general wound dressing with no risk of infection
  • Require cleaning of colostomy bag
  • Require tube feeding
  • Dressing wound
  • Bathing, changing clothes
  • Feeding, including tube feeding
  • Arranging medicines as per doctor’s description
  • Cleaning colostomy bag
  • Assisting in elimination

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Conditions of the Insured Scope of services
  • Require dressing of large wound with risk of infection
  • Require medical procedure e.g. medicine/nutrients feeding via intravenous tube, Foley catheter changing
  • Require medical equipment, e.g. oxygen machine, suction
  • Require physical examination or record taking of medical information for treatment

Similar to those of nurse’s aide, with additional services of

  • Basic examination, record taking, and health assessment
  • Changing of Foley catheter, colostomy bag, feeding tube, tracheostomy tube binder, cleaning inner tracheostomy tube, and feeding medicine/nutrients via intravenous tube

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Conditions of the Insured Scope of services
  • Require muscle recovery after illness or surgery to be able to move normally
  • Have had a surgery due to muscle injury or orthopedic surgery
  • Have balance problems: walking, rising, or sitting

Therapy by movement or physical activity, exercise and additional treatment, such as massage to build strength, treating and relieving the pain after illness, injury, or surgery.  

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Conditions of the Insured Scope of services
  • Require assistance in body movement
  • Unable to take care of own bed, personal belongings, bathroom, or clothing
  • Unable to cook for him/herself
  • Unable to clean own utensils
  • Unable to eat on his/her own, require feeding
  • Preparing meals for the Insured
  • Feeding and reminding the Insured to take medicine
  • Bathing and changing clothes
  • Assisting in elimination
  • Doing the Insured’s laundry
  • Cleaning the areas used by the Insured
  • Assisting in body movement
No, it cannot be administered else where.  This is because Nursing Care is extra service beyond hospital or clinic and will be administered only at the Insured’s residence in Thailand.

Yes, you can.

However, you will need to confirm the request for these services within 30 days after being released from the hospital and start using the services within 7 days after you have confirmed Nursing Care services plan with AWP Services (Thailand) Co., Ltd

About AWP Services (Thailand) Co., Ltd. (AWP):  AWP is a part of Allianz Global Assitance Group (AGA Group) which was founded in France in 1974.  Originally, AGA Group provided travel assistance to travellers or globe trotters.  Later on, AGA Group has continuously extended its services to cover wider customers’ needs.  These extended services include medical assistance and nursing care services after hospitalization.

AWP is a leader in providing assistance services and its specialization covers both within Thailand and worldwide, offering 24-hour services such as heath care services, travel insurance services, or motor related services.

You can call AWP Customer Service at Tel. 02-342-3278
“One hospitalization” is shown in the table of “Nursing Care services after hospitalization” that the Insured has received previously.  It shows maximum number of times the Insured can receive services from service provider after each hospitalization, if that particular hospitalization is qualified for nursing care services.

It is a health-related service via Healthy Living application and website.  An online society for health-conscious people offering, at no cost, health related content, consultation with doctors via web board or Healthy Living Talk service (Telemedicine Service), activities for points collection and rewards redemption.  
For more details, check out Healthy Living Click here
Simply download Healthy Living application or register and connect with Healthy Living via My Allianz application or Line @Azayfan 

Healthy Living Talk is an application-base service among other special telemedicine services from Healthy Living.  In conjunction with Chiiwii Borirak Co., Ltd., a leader in telemedicine, members can use Healthy Living account details to log in to Healthy Living Talk application and make appointments free of charge for health consultation with doctors and specialists.
For more information, please go to Healthy Living Talk 

There is no cost for this service and members can make 3 appointments/month/person

For more information on terms & conditions, instruction, and FAQ

Healthy Forum is a Healthy Living application-base service in the form of a web board for members to post health related questions to doctors and specialists and receive replies within 24 hours.  Members can also share a review about their own experience on this web board.  Whereas Healthy Living Talk is an application to provide telemedicine service, allowing you to make an appointment to chat, make a call or video call with doctors through the application at no cost.