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Senior Specialist

Life and Health Policy Relations
  • Responsible for all POS enquiry related to policy management area including regulator and court case from internal and external customer, mainly agent via phone, Foot prints, email, walk-in, OIC complaint case, and court case.
  • Provide information with quality, correctly and politely tone and handle with 1st call resolution.
  • Call to explain to agents & customers if they have complex cases or protest cases.
  • Coordinate with the other departments to find out and correct information for reply to the enquiry
  • Correct all complaints and share them with the team and with the department to improve company services.
  • Follow-up job pending to ensure that the take can be completed
  • Being witness testify at the court and OIC for the OIC case & Court case
  • Prepare the summary report to supervisor after participate at court/OIC
  • Support some NFC task such as process change address, distribute document from e-mail pos.document, pos.unitlink to users
  • Quality Checking on policy churning monthly report
  • Prepare daily/monthly report to supervisor within TAT
  • Prepare summary/analysis report of the POS enquiry and share to related parties
  • Bachelor’s Degree in Business Administration, or related field
  • At least 5 years’ experience in Policy Services functions or insurance business
  • Experience in customer service with customer handling skills
  • Very good communication skills including active listening, verbal and written communication skills
  • Proficient in basic computer skills i.e. Microsoft Office, Typing skills

Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us?

Please submit your updated resume to careers@azay.co.th and include your name and the job title you are applying for in the email subject.

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