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Manager

Data Analysis for Business Enhancement
Responsible for End-to-End Process of Data Analytic for all campaign management to find ROI, also doing data mining to build up correlation & predictive model for business enhancement such as Up & Cross Sales, Chabot improvement. Moreover, Coordinate with IT / BA team to develop specific system that support sales Channel. Database Management. Inbound Call Centre’s Process Controlling to ensure performance deliverable and meet SLA
  • End-to-End Process of Data Analytic for all campaign management to find ROI and Report Design/ Management
  • Manage and provide data integrity and process flow- Handle data updates, mining and analysis
  • Provide sales performance reports and analysis for management- Provide concise and relevant information to assist in the development of business strategy and to resolve strategic issues
  • Prepare Media-to-Sales report- Provide the monitoring tools for controlling operation performance
  • Coordinate with IT / BA team to develop specific system that support sales Channel
  • Leads Management System
  • End-to-End Performance Tracking report
  • Process Design to improve billed / collected rate
  • Database Management
  • Data Mining
  • Leads Preparation
  • Help Design Data collection for further analysis
  • Inbound Call Centre’s Process Controlling to ensure performance deliverable and meet SLA
  • Day-today process management
  • Ensure leads transferal smoothly
  • Monitoring and drive quality (including leads quality, staff quality), service levels and productivity.
  • Develop data management system and/or solutions to maximize efficiency and effectiveness for working teams 
  • 5-8 Year in MIS and Data Analytic tools such as python
  • Bachelor’s Degree in MIS / IT / Business Administration or related fields
  • Experience with web analytics (e.g. Google Analytics)
  • Knowledge of marketing automation software (e.g. Marketo, Pardot, Eloqua)
  • Knowledge of CRM software (e.g. Salesforce)
  • Experience using tools for reporting or interpreting data such as Excel and/or Tableau, Power BI

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