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Associate Director

P&C Conservation
  • Avoid the cancellation
  • Leverage outbound Call to follow-up premium, offer alternate premium payment channel
    o   Follow-up premium
    o   Offer alternate payment channel
    o   Promote customer loyalty i.e. Digital Greeting (Birthday Card)
  •  Digital outbound Communication and premium follow-up|
    o   Email with payment link
    o   SMS with payment link
  •  Diversify customer loyalty i.e. Renewal campaign, Customer survey
  •  Services Improvement by working with operation
  •  Structure renewal dashboard by discussing with Management / Sales Team / Related Function
  • Bachelor degree in any fields
  • Portfolio Management and Data analysis
  • Excel spreadsheet and Power Point Presentation
  • Experienced in telesales or conservation from Insurance or Banking industry
  • Clear communication and being well skills of listening, speaking, writing and capturing
  • Service mind and positive thinking
  • Problem solving skill
  • Work well under pressure and be patient

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