Nursing Care Service

Allianz Ayudhya wishes for you to receive continuous professional care just as you would while in hospital.  The Nursing Care Service is therefore offered so that you will not have to worry about taking care of yourself and be able to take a real “rest” to truly “recover”.  These free of charge services include palliative care*
  • *Palliative care is an approach to take care of patients with chronic illness so that they are comfortable and have good quality of life, through the prevention and relief of suffering physically, psychologically, psychosocially and spiritually.  Criteria of assessment for patients in this stage is when the doctor has diagnosed that the illness is incurable and the symptoms keep worsening.
  • We provide 4 types of expert medical personnel – registered nurses, nurse’s aides, therapists, and well-trained general care givers so you can rest assured that you are well taken care of as per doctor’s order after hospitalization.  Care that you will receive includes dressing the Surgical wound which is prone to infection, assisting with body movement, arranging medicines as prescribed by the doctor, tube feeding or the use of medical equipment and physical therapy.
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  • You can arrange date and time to receive services for up to 7 days after each hospitalization and up to 14 days for palliative care services (one time throughout the validity of policy).  Services will be provided between 7.00 – 19.00 hours.
  • Nursing Care services is provided by AWP Services (Thailand) Co., Ltd. (AWP) who possesses the expertise and extensive experience in these services both in Thailand and overseas.
  • Service provided by 4 types of nursing personnel who have been certified.  They are registered nurses, nurse’s aides, physical therapists, and general care givers who have been trained in patient care.
  • Worry-free throughout the recovery period and care duration You or your loved one will be taken care of rigorously and recuperate as prescribed by the doctor, with comprehensive services including dressing surgical wound which is prone to infection, assisting in body movement, arranging medicines as prescribed by the doctor, tube feeding, or the use of medical equipment and physical therapy.
  • Precise schedule for services according to the pre-appointed date(s) and time(s).  You will receive continuous care after being released from the hospital up to 7 days for nursing care services and up to 14 days for palliative care services (1 time throughout the validity of policy).  Services will be provided between 7.00 – 19.00 hours.

AWP Services (Thailand) Co., Ltd. (AWP) is the provider of nursing care services to patients after being released from hospital.  AWP possesses the expertise and extensive experience in these services both in Thailand and overseas

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Services
Number of Service
1. Medical services by registered nurse
          1.1 Rehabilitation service up to….per day 8 hours
          Maximum number of service times per one hospitalization 7 days
          1.2 Palliative care services up to….per day 8 hours
          Maximum duration of continuous service  14 days

2. Physical therapy and occupational therapy up to….per day

1 hours
         Maximum number of service times per one hospitalization 7 days
The combined number of service times stated in (1.1) and (2) above is no more than 7 days per one hospitalization.

3. Medical services by nurse’s aide up to….per day Maximum 

8 hours
         Maximum number of service times per one hospitalization
7 days
4. General health care services up to….per day 8 hours
         Maximum number of service times per one hospitalization
7 days
The combined number of service times stated in (3) and (4) above is no more than 7 days per one hospitalization.

Nursing Care services in (1.1), (2), (3) and (4) are up to 14 days per one hospitalization (1 time per day) while Palliative Care services in (1.2) are up to 14 days (1 time throughout the validity of policy). Services will be provided between 7.00 – 19.00 hours.

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  • Holders of policies specified by the company
  • Having been admitted to hospital as in-patient for 2 nights or more
  • Claims have been approved by the company

The abovementioned health products are specifically for those sold through agents, banks, telephone, and e-commerce channels.

The company offers Nursing Care services with no expense from today until further notice.

The said services are provided by AWP Services (Thailand) Co., Ltd.

AWP is a part of Allianz Global Assistance Group (“the Group”)


These are extra services as part of a marketing campaign specifically created for the following plans: My Health Plus Extra (MHPE), My Health Plus (MHP), Supplemental Agreement for Health Insurance (HS) (Agency, BANCA, DM), Supplemental Agreement for Daily Medical Expense (HB), and Supplemental Agreement for Group Insurance (PA, DM).

No.  These extra services are applicable to customers holding specific Allianz Ayudhya’s insurance policies who have either been admitted to hospital for two nights or more, undergone a surgery, admitted to the I.C.U., or admitted to hospital due to heart disease, ischemic or hemorrhagic stroke, spinal disease, bone disease, bone fracture disease, or cancer.  Claims from these in-patients must have already been approved by Allianz Ayudhya.


When you had been admitted to hospital and are qualified for Nursing Care service, you will receive a SMS and AWP Services (Thailand) Co., Ltd. will contact you to notify you of the eligibility after you have been released from the hospital.

No.  Day case surgery is an operation using state-of-the-art technology, enabling patients to recover speedily and no hospitalization or extra care required.  Therefore, this kind of surgery is not eligible for these services.


No.  There appears to be a misunderstanding.  Please allow me to explain: The maximum number of times the Insured can use these combined services is no more than 14 days per one hospitalization.  Each service can be used once a day.

Alternative: After each hospitalization, you can use each service once a day for a maximum of 14 days.

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Service Number of Service

1. Medical services by registered nurse

 

Not more than….per time

8 hours

Maximum number of times per one hospitalization 7 times

2. Physical therapy services

 

Not more than….per time

1 hour
Maximum number of times per one hospitalization 7 times
Services in (1) and (2) stated above can be used in combination up to 7 times per one hospitalization. 
3. Medical services by nurse’s aide  

Not more than….per time

8 hours

Maximum number of times per one hospitalization 7 times

4. General health care services

 

Not more than….per time

8 hours

Maximum number of times per one hospitalization
7 times
Services in (3) and (4) stated above can be used in combination up to 7 times per one hospitalization.
Remark: Services in (1) (2) (3) and (4) stated above can be used in combination up to 14 times per one hospitalization. 
Service hours must be between 7.00 – 19.00 hours

It depends on the Insured’s symptoms and necessity as deemed appropriate by AWP (Thailand) Co., Ltd., who will consider plans for the Insured.  For example, the plan could be arranging for services by registered nurse or nurse’s aide as well as defining number of times the nurse or nurse’s aide will service the Insured.  Allianz Ayudhya is not involved in the plan consideration or arrangement.

Yes.  You can contact AWP Customer Service Center at Tel. 02-342-3278 to apply for continued services and arrange fee payment as agreed with AWP.

Service hours for each service provider must be between 7.00 – 19.00 hours only.

If the Insured does not live at his/her own home but stays regularly with relatives or elsewhere in Thailand, the service can be delivered at the Insured’s regular residence.

We can’t tell at this stage.

No.  Nursing care is extra service and is not part of the main benefits of the policy.


That’s correct.  However, there are some expenses that the Insured is responsible for.  These are:

  1. Cost of medical equipment, e.g. vital signs monitor (pulse, blood pressure, temperature), crutch, wheelchair, and oxygen equipment. This also includes medical supplies, such as cotton swabs, bandages, syringe, and medicine.
  2. Transportation fare to see the doctor as per appointment
  3. Other expenses beyond those stated in table of benefits for Nursing Care services 

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Conditions of the Insured Scope of services
  • Require general wound dressing with no risk of infection
  • Require cleaning of colostomy bag
  • Require tube feeding
  • Dressing wound
  • Bathing, changing clothes
  • Feeding, including tube feeding
  • Arranging medicines as per doctor’s description
  • Cleaning colostomy bag
  • Assisting in elimination

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Conditions of the Insured Scope of services
  • Require dressing of large wound with risk of infection
  • Require medical procedure e.g. medicine/nutrients feeding via intravenous tube, Foley catheter changing
  • Require medical equipment, e.g. oxygen machine, suction
  • Require physical examination or record taking of medical information for treatment

Similar to those of nurse’s aide, with additional services of

  • Basic examination, record taking, and health assessment
  • Changing of Foley catheter, colostomy bag, feeding tube, tracheostomy tube binder, cleaning inner tracheostomy tube, and feeding medicine/nutrients via intravenous tube

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Conditions of the Insured Scope of services
  • Require muscle recovery after illness or surgery to be able to move normally
  • Have had a surgery due to muscle injury or orthopedic surgery
  • Have balance problems: walking, rising, or sitting

Therapy by movement or physical activity, exercise and additional treatment, such as massage to build strength, treating and relieving the pain after illness, injury, or surgery.  

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Conditions of the Insured Scope of services
  • Require assistance in body movement
  • Unable to take care of own bed, personal belongings, bathroom, or clothing
  • Unable to cook for him/herself
  • Unable to clean own utensils
  • Unable to eat on his/her own, require feeding
  • Preparing meals for the Insured
  • Feeding and reminding the Insured to take medicine
  • Bathing and changing clothes
  • Assisting in elimination
  • Doing the Insured’s laundry
  • Cleaning the areas used by the Insured
  • Assisting in body movement

No, it cannot be administered else where.  This is because Nursing Care is extra service beyond hospital or clinic and will be administered only at the Insured’s residence in Thailand.


Yes, you can.

However, you will need to confirm the request for these services within 30 days after being released from the hospital and start using the services within 7 days after you have confirmed Nursing Care services plan with AWP Services (Thailand) Co., Ltd


About AWP Services (Thailand) Co., Ltd. (AWP):  AWP is a part of Allianz Global Assitance Group (AGA Group) which was founded in France in 1974.  Originally, AGA Group provided travel assistance to travellers or globe trotters.  Later on, AGA Group has continuously extended its services to cover wider customers’ needs.  These extended services include medical assistance and nursing care services after hospitalization.

AWP is a leader in providing assistance services and its specialization covers both within Thailand and worldwide, offering 24-hour services such as heath care services, travel insurance services, or motor related services.


You can call AWP Customer Service at Tel. 02-342-3278

“One hospitalization”
is shown in the table of “Nursing Care services after hospitalization” that the Insured has received previously.  It shows maximum number of times the Insured can receive services from service provider after each hospitalization, if that particular hospitalization is qualified for nursing care services.