Manager

Responsible for End-to-End Process of Data Analytic for all campaign management to find ROI, also doing data mining to build up correlation & predictive model for business enhancement such as Up & Cross Sales, Chabot improvement. Moreover, Coordinate with IT / BA team to develop specific system that support sales Channel. Database Management. Inbound Call Centre’s Process Controlling to ensure performance deliverable and meet SLA

• End-to-End Process of Data Analytic for all campaign management to find ROI and Report Design/ Management
• Manage and provide data integrity and process flow- Handle data updates, mining and analysis
• Provide sales performance reports and analysis for management- Provide concise and relevant information to assist in the development of business strategy and to resolve strategic issues
• Prepare Media-to-Sales report- Provide the monitoring tools for controlling operation performance

• Coordinate with IT / BA team to develop specific system that support sales Channel
• Leads Management System
• End-to-End Performance Tracking report
• Process Design to improve billed / collected rate

• Database Management
• Data Mining
• Leads Preparation
• Help Design Data collection for further analysis

• Inbound Call Centre’s Process Controlling to ensure performance deliverable and meet SLA
• Day-today process management
• Ensure leads transferal smoothly
• Monitoring and drive quality (including leads quality, staff quality), service levels and productivity.
• Develop data management system and/or solutions to maximize efficiency and effectiveness for working teams 

• 5-8 Year in MIS and Data Analytic tools such as python
  
• Bachelor’s Degree in MIS / IT / Business Administration or related fields

• Experience with web analytics (e.g. Google Analytics)
• Knowledge of marketing automation software (e.g. Marketo, Pardot, Eloqua)
• Knowledge of CRM software (e.g. Salesforce)
• Experience using tools for reporting or interpreting data such as Excel and/or Tableau, Power BI