Specialist

P&C Branch Service Center (Phitsanulok)
  • Oversee counter service to ensure that all services are able to meet service level and company compliance
  • Ensure that all facilities at counter service are ready and available for servicing to customer
  • Operate day to day service at counter service to run smoothly and effectively
  • Providing quality customer service through accurate and efficient counter service transactions
  • Identify needs of customers to provide appropriate services
  • Handle walk-in customer at counter service at all aspect
  • Coordinate with internal parties based on situation to provide best service to walk-in customer
  • Supervise and train new staff on customer service techniques and skills
  • Implement changes or new services to comply with company policies
  • Age 25 years old up
  • Bachelor’s degree in any related fields
  • Minimum 3-5 years of relevant working experience (Background insurance industry is preferred)
  • Counter services experience is preferred
  • Non-Life products knowledge e.g. Motor, Property, PA and Travel is preferred
  • Handle complaint from customer
  • Patient and able to manage customer expectation
  • Good emotion controlling and communication skill
  • Good problems managing/solving
  • Excellent verbal and written communication skills
  • Ability to prioritise and handle multiple tasks at any given time
  • Computer skill e.g. Word, Excel

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