Partnership Policy Processing
  • Drive and mange client Metrics, SLA & KPIs, be accountable and ensure new business, renewal, maintenance tasks are cleared within TAT
  • Daily monitoring and control quality of quotation, policy issuance and assembly process to meet SLA
  • Reconcile data for accurate transactions
  • Preparing reports for client as require
  • Investigate to identify problem of process or practice to provide appropriate solutions
  • Review workflow and process to initiate for efficiency and improvement 
  • Feedback requirement on process or system changes to improve operational efficiencies
  • Manage workforce to balance with schedules and deadlines
  • Assess staff performance and provide coaching and guidance to ensure maximum efficiency
  • Coordinate with internal ex. Underwriting, Marketing, Call Centre etc. and external ex. Client to get and provide support for smoothly run operations
  • Monitor inventory of office supplies and the purchasing of new and existing material
  • Bachelor’s degree in any related fields
  • Minimum 10 years of relevant working experience (Background banking/insurance industry is preferred)
  • Strong Proficiency in using Excel as well as other Microsoft Office products, should able to demonstrate logical use of lookup, pivot analysis etc. for effective data study and review (Should be tested)
  • Well versed with capacity planning at Daily, Weekly and Monthly level
  • Customer/ Quality Focus, Good Collaboration Skill, Proactive & self-motivated
  • Take ownership/accountability for the job/task assigned and do everything possible to take it to completion.
  • Highly interactive, Strong Analytical Skills, Flexible, Detail-Oriented, Self-Motivated excellent
  • A team player with leadership skills
  • Proven experience as administration manager In-depth understanding of administration management procedures
  • An analytical mind with problem-solving skills
  • Proficient in MS Office, Excel
  • Good speaking and written in English

Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us?

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