Manager - Health Sales Executives
Initiate and execute sales strategy to drive sales force and generate sales productivity in particularly in health product on both individual and group EB. Providing advice/ coaching to ensure the achievement of sales performance in driving the region targets.
In addition, responsible for all activities supporting sales performance of the region.
Moreover this position has to work closely with dedicated Sales Support team on market intelligent and competition & award management in order to drive and foster sales performance of all sales channels in achieving the target of company sales and provide suggestions for improvement opportunities, and creative solutions for specific programs and plans. Work closely with cross functional team
Bangkok Service Centre Staff
Receive and manage the complaints received from the external parties (e.g. customers, OIC) and internal parties (e.g. sales/ distribution, TRS, Finance & Accounting, other departments) for fraud cases regarding to premium and policy/invoices
Coordinate and work together with the relevant parties to find the further information in checking
Provide the reports for customers’ cases to Finance & Accounting in taking care of customers
Perform and proceed for police station’s processes, or coordinate with Legal Department for the next steps
Provide and summarize agent’s fraud cases including U&I and Claim investigation
Check and monitor all debts from fraud cases, and work with sales management team from all channels to define the action required for statement deduction
Coordinate with Finance & Accounting for statement deduction
Receive the complaints or requests from the relevant parties for other investigation
Check and investigate for the complaint and requests.
Work together with Finance & Accounting to hold benefits, and other departments for further
Supervisor - Medical Underwriter
To be responsible for life insurance applications analysis and evaluation of policy prospects with factors such as ages, occupation medical history, financial standing and other relevant conditions which may affect insurability.
Appraise level of risk involved in life insurance applications with adverse medical findings or applications where medical opinions or decisions are necessary for the acceptance or rejection of insurance coverage. Evaluate the medical within limits set by underwriting policy.
Bachelor's Degree or Master's Degree in Nursing Science, Medical Technology or related fields
3 - 5 years of experience in medical underwriting or medical management in insurance business is preferred
Strongly in problem solving and service oriented skills able to work under pressure and time constraints
Computer literacy (MS office)
Good command of English
Staff - Claim Assessor (Reimbursement)
Is assigned to support Claims Reimbursement team. Also, handle the documents of claims assessment, support to monitors the pending cases or back log.
1) Claims Reimbursement
Support team to investigate and make decision for claims assessment by covering the below actions:
- Approve for the payment base on authorization.
- Perform rejection of claims reimbursement
- Require the additional information
Issue memo into the system for administration in performing next steps
Submit for further investigation
Request the hospital records from hospital
Continuously monitor and make decision for the pending cases of Claims Reimbursement, or back log
Consolidate the complex cases and prepare for Claim Committee and COO/ CEO according to the authorization
2) Hospital assessment Claims (OPD cashless)
Perform investigation and make decision for OPD cashless claims received in the system
- Approve for the payment base on authorization
- Perform rejection of fax claims received
- Require the additional information
- Issue memo into the system for administration in performing next steps
- Submit for further investigation
- Request the hospital records from hospital
Continuously monitor and make decision for the pending cases of OPD cashless Claims Hospital , or back log
Manage the complex cases which requires for Claim Committee Decision, and present to Claim Committee and COO/ CEO according to the authorization
3) Support Fax Claims services process
Manager - Reporting
This position provides strong support for day-to-day risk management activities, in alignment with company’s risk management strategy. This position performs risk measurement and assessment, and provides supports to define the actions in preventing and eliminating the risks. This includes ensuring that own tasks/ assignments / risk management-related reports are delivered with accuracy and in timely manner. In addition, this position provides support on updating and revising the company’s risk management strategy/policy.
This risk management function must possess the qualification, experience and knowledge to manage the Company’s risks and internal control system.
1. Risk Management Governance
2. Risk Management Communication and Training
3. Risk Measurement and Assessment
4. Risk Management Reporting
5. RiCO Meeting (Risk Management Committee)
Bachelor’s or Master’s Degree in Finance, Risk Management, Economics, Financial Engineering, Actuarial, or other related fields
4 to 6 years of experience in risk management and assessment, contingency plan design and development, finance, or other related fields in insurance or banking business
Any relevant professional qualification (e.g. FRM, CFA, PRM, SoA) will be an advantag
Manager - Compliance
Provide compliance advice and services by taking regulatory requirements into the consideration, monitor compliance issues to ensure that appropriate action is taken where needed, prepare compliance report on compliance topics as assigned by supervisor, advise some appropriate control to be taken to comply with such regulations, perform quality assurance on main regulatory requirements, assist in compliance implementation of Allianz Standard – compliance function, and actively take part in compliance project launched as assigned
This compliance function must possess the qualification, experience and knowledge required to manage the Company’s compliance risk, monitor the Company’s compliance with applicable laws, regulations, internal compliance principles and procedures, advise on the Company’s compliance with relevant laws and regulations and assess the impact of any changes of applicable laws and regulations. Detailed requirements are outlined in the Company’s Compliance Policy
1) Compliance Advise and Services
2) Regulatory and Compliance Manual/ Guidelines Update
3) Compliance Reports and Documentation
4) Compliance Monitoring
5) Compliance Projects
Manager to Assistant Vice President
Master degree in Law, Business Administration, Accounting, or related fields
Min. 8 years working compliance experiences in insurance or financial business
Strong experiences in anti-money laundering monitoring process
Ability to judge quickly act decisively regarding legal challenges and preferably with the own ability to interpret and understand the implications of laws and regulations to the business of the company and to communicate the same clearly and accurately
Confident appearance and ability to interface with business leaders and regulators effectively
Result orientation – the ability to apply own extensive experience and judgment to plan and accomplish goals
Wide degree of creativity and latitude within the bounds of good ethics, laws and regulations
Efficiency English communication and presentation
Manager - Agency Training and Development (Northeast)
Manager - Full Time Agent Development
1. Full Time Agency Recruitment and Selection
2. Full Time Agent Development
3. Full Time Agent consulting and monitoring
4. Report and analysis
Manager - Academic Support (Digital Content Management)
This position has responsibility for the Training Academic support & Digital Learning ; collaborative with internal training Dept., and external parties to work in Digital learning transformation, as well as the design of training courses and curriculums, any potential improvement opportunities and propose the actions for improvement the development of training materials and provide guidance for training sessions and other related learning experiences to the target audiences in Agency and related sales distributions, reviews the training evaluation reports, defines any potential areas of improvement.
Moreover this position will be responsible for the coordination, and development of digital Sales Academic programs, creating and sustaining an environment of academic and professional excellence for agents on development, growth, involvement, and recognition of Sales force and environment which is conducive to innovation, positive thinking and expansion.
Bachelor or Mater Degree in Business Administration, Training and Development, or other related fields
5 – 8 years of experience in Sales Training and Development, Sales / Distribution, Sales Support, Sales Communications, Marketing or other related fields in the banking or insurance industries
Good skill in Communication, Online Learning, Design of training courses and curriculums or related
Good command in English
Assistant Vice President – IT Internal Audit
Information Technology (IT) Auditor has responsibility to perform or lead the audit team on assigned audit projects. The person in charge of IT audit must eligible to analyze business processes or activities within business functions to identify, assess and evaluate IT-related business risk (IT risk) to define audit objectives, scope and develop risk-based Audit Work Program (AWP).
IT audit must evaluate the efficiency and effectiveness of IT-related internal controls and provide recommendations to the management in order to identify and improve the IT control weaknesses and mitigate the related IT risk. It is also to assist management in evaluating internal control and consulting activity designed to add value and improve an organization’s operations.
This position must possess the qualification, experience and knowledge required to evaluate the adequacy and effectiveness of the OE’s system of governance, issue recommendations, in particular as to deficiencies with regard to the internal control system and the compliance with the corporate rules, and verify the compliance with decisions taken as a consequence thereof. Detailed requirements are outlined in the Allianz Group Audit Policy.
Annual and Long-term IT Audit Planning and Audit Project Processes
Audit Preparation and Execution
Audit Recommendation - Implementation Status Tracking (Follow-Up)
Consulting Service & Special Request
Regular Reporting to Group Audit
Management of the Audit Committee (AC) Meeting
Liaise with external parties
Bachelor’s or Master’s Degree in Computer Science / Mathematics & Applied Statistics.
Have at least 5 - 8 years of working experience in IT audit related field, i.e. computer programming, system administration, network administration, database administration and IT security administration.
Experiences in an audit of banking, insurance business or have a professional certification e.g. CISA, CISM, CRISC, CISSP would be advantage.
Have a strong knowledge in COSO ERM, COBIT, ITIL, etc.
Transmission Control Protocal/Internet Protocol (TCP/IP) & computer networking technologies e.g., router, switch, LAN, WAN, Wireless LAN, Virtual Private Network (VPN), etc.
Network Operating System (NOS) platforms e.g., Windows Server, AIX, Linux, etc.
Proficiency in risk analysis, and strong analytical skills particularly in regard to assessing the probability and impact of an internal control weakness
IT security related technologies e.g., Firewall, Intrusion Prevention/Detection Systems (IPS/IDS), Malicious software (Malware) prevention/detection & correction solutions, data encryption, Internet Protocol Security (IPSec), etc.
Good English communication skills especially in writing and speaking
Assistant Manager - Product Marketing
This position executes detailed work with cross functional team to ensure the balance of creativity, regulation, and timely delivery of all sales materials of products (brochure, sales kit, product training slides) of all distribution channels.
1) Sales Materials Development (Agency, Bancassurance, Telesales and E-commerce)
2) Product Training (Agency, Bancassurance, Telesales and E-commerce)
3) Product Communication and Promotion
Supervisor to Assistant Manager - Customer Activity & Privilege
1. Customer Activities
2. Communication to all existing customers
3. I2S Campaign
4. Customer Focus
5. Customer Privileges
6. Internal Communication
Manager to Assistant Vice President – Personal Assistant to Chief Officer
This position acts as personal assistant to Chief Officer in term of managing schedule, arranging meeting, conference for both domestic and international for both internal and external. The role involves administrative work in managing market management team department, arranging business trip tickets, accommodation, budget request, coordinating with HR in term of training and finance in term of other business related meeting.
The person also control department budget and update the budget to Chief Officer. The person has the overview of market management function, understand nature of each department and also the ability to manage the work flow that directly link to the responsible person while Chief Officer is absent.
The person is required to be equipped with business knowledge to be able to prepare, consolidate the presentation as needed.
The role will act as intermediary between cross function and external parties in managing the business and schedule for Chief Officer. Beyond the above responsibilities, the person is expected to learn by doing via leading the projects within the function or cross functions. Feedback result from internal colleague and cross functions via quantic will be used to evaluate the performance of the person. Qualification of the role includes integrity, compliance, ethical, honest and ability to keep secret on anything handled.
Communication skill and interpersonal skill of the person is very important to the role.
1) Overall Role and Responsibilities
2) Communication and Interaction
3) Scheduling and Appointment Management
4) Clerical and Administrative Supports
o Prepare correspondence, presentation, mail lists and other documents
o Manage and maintain files, both electronic and hard copies
o Provide support services such as typing, faxing, photocopying and mailing
o Answer and screen phone calls, and take messages from external and internal sources so that the callers are dealt with promptly, courteously and accurately
o Prepare and maintain expense reports
o Maintain an adequate inventory of office supplies; recommend actions to be taken on office expenditures such as equipment and supply needs
5) Special/ Strategic Assignment or Project
Bachelor’s Degree in Business Administration, or other related filed
At least 8 years of experience in Personal Assistant, Office Administration and Management, or other related filed.
Office administration and Filing management skill
Good command of English (speaking, listening, reading)
Customer Service Representative Staff (Call Centre)
1) Customer Services
(Excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing)
2) Quality Management
3) Business Acumen and multiple programs / systems
Bachelor’s Degree in Business Administration, Accounting & Finance or related fields
0 to 2 years experience in insurance operations, customer services, or other related field
Have a Company Products & Insurance Industry
Customer service managerial skill
Assistant Vice President – Product Management
Manager - Product Actuarial (Pricing)
This position will ensure the alignment of the strategy, policy, guideline and procedures of actuarial pricing management. This position is responsible for developing actuarial models, performing technical pricing and product testing, performing experience analyses of key pricing assumptions (as may be required) and providing actuarial analyses / pricing / product development support to other departments. Be able to coach and review the job for the junior staff.
The scope of work responsibilities will cover assigned channels.
o Develop product-related actuarial models to calculate premium rates and other policy values of the product
o Provide support for product design and review and provide comments on product features with consideration to risks and regulations
o Develop product-related actuarial models to perform profit testing of the product
o Ensure the appropriateness of assumptions used in profit testing such that they reflect expected future behavior of the products
o Review policy contract provisions to ensure alignment with product design, provide comments and raise issues if necessary
o Prepare product-related documents to support filing of the product to regional office and regulator for approval
o Provide answers/ discuss with regional office's staff and regulator related to product filing
o Actively participate in Product Development Implementation Team to discuss and provide comments on product development issues
o Review product specifications, prepare information for setting up new products and modifications of existing products, perform User Acceptance Test (UAT)
o Involvement in preparing product proposal to partner especially sales compensation determination to ensure competitiveness and profitability measures are met
o Review sales material e.g. sales illustration system, product brochures, agency manual, training materials.
o Perform or review regular reports for management
o Be able to coach and review the job for the junior staff
o Manage time line of product development in the part of Actuarial side
o Provide support to other functions e.g. day to day operation issues, product information, complaints handling, communicate technical information to internal and external customers in non-technical terms
Bachelor’s or Master’s Degree in Actuarial Sciences, Statistics, Mathematics, Finance or related field
Minimum 4 years of experience in Actuarial Pricing and /or Product Development in insurance or banking business
Mathematics, Statistics or Actuarial Sciences knowledge
Actuarial pricing management and familiar with Prophet models are advantage
Software skills e.g. data mining system, advanced excel, MS Access are required
Quantitative and analytical thinking Project management and coordination skills
Manager - Digital Product Owner
Strong project management skills. Experience in Agile Methodology or Business to IT translation is a strong advantage, have an opinion or vision of what features a product should have
Excellent negotiation, multiple tasks and conflict management skills. Able to negotiate and get approval / alignment from Global/Regional/Local stakeholders
Analytical skills; data from multiple sources (calculation, multiple process steps, Google Analytics, Mix panel)
Strong ability to adapt to change and understand the impact of technology on business
Technical experience is an added advantage but not compulsory. Digital marketing or E-commerce experience will be valuable
Group Business Sales (Broker Channel)
1) New Business Sales Management
2) Coordination with Internal Network
Bachelor’s in Business Administration, Economics, or other related field
5 to 8 years experience in Group Employee Benefits business in Life Assurance or Broker
Group employee benefit knowledge
Good negotiation and presentation skill
Good command in English
Manager to Assistant Vice President - Digital Sales and Marketing
The role will be to manage campaign performance and product marketing within Digital Sales department. Key focus will be on sales performance and product management.
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