Allianz Ayudhya – Always there whenever you need us.
Because we understand the diversity of life rhythms. No matter what yours is like, we are always ready to be by yours side to provide easy and speedy services.
Always be by your side around the clock, for every rhythm of your life.
Allianz Ayudhya Customer Care Centre
Our unique one-stop service is available 24 hours a day. Just call 1373. Special night time services have been added to cater to emergency illness or injury.
Prestige Line 0-2305-7777
A special direct line, 0-2305-7777, is dedicated to Allianz Ayudhya Prestige Customers. (Monday-Friday, 08.00 a.m. - 08.00 p.m.)
Our website www.azay.co.th
Our website is available for you to search for information about our company, services and privileges and to instantly download forms, anytime and anywhere.
Prestige Moments** and Our Moments*** magazines
Semi-annual magazines containing useful and entertaining articles, as well as customer privileges.
Prestige Moments Online and Our Moments Online
Useful information about your privileges reaches you instantly every month. Simply notify 1373 of your email address/ mobile number, or visit our website www.azay.co.th, to enjoy this monthly benefit, free of charge.
* Exclusively for Allianz Ayudhya customers
** Prestige Moments and Prestige Moments Online are for Allianz Ayudhya Prestige Customers.
*** Our Moments and Our Moments Online are for general customers.
Warmly welcoming new members
A short message sent to welcome you to our blue house after your application has been approved.
You new policy package is delivered together with a service manual which contains information about your policy benefits and important services.
A birthday message is sent to you to wish for your happiness and good health.
A special birthday gift is carefully selected and sent to you, as an Allianz Ayudhya Prestige Customer, within 30 days of your stated birthday.
A gift for your newborn child
A heart-felt congratulation gift is sent to you on having a new child within 30 days of your registration via our website www.azay.co.th, to your registered address.
Always be by your side in times of illness
Medical assistance on the phone
We are always by your side in times of your illness. Night time services are available * in case you need advice and medical assistance. We can promptly coordinate with hospitals for emergency by professionals to ease your situation.
* Night time services are available from 08.00 p.m. to 08.00 a.m.
Ambulance calling service
Our skillful team is on standby to call an ambulance to transport you or your beloved one in night-time emergency cases for immediate treatment no matter where you are.
** No charges for coordination. Please check for other expenses before accepting the service.
Allianz AyudhyaCare Network hospitals
Over 200 network hospitals located nationwide are ready to provide medical services wherever you need them. As an Allianz Ayudhya customer, all you need to do is show your id card or any government-issued card bearing your photograph.
Get-well soon message
A get-well-soon message is sent to you to show our care.
Get-well gift basket
A get-well gift basket is sent to you to represent our care when you are admitted as an in-patient in an Allianz AyudhyaCare Network hospital.
*** Exclusively for Allianz Ayudhya Prestige Customer holding a health insurance policy with in-patient benefits.
Always be there for your convenience and time saving
Each time you receive medical treatment at any of over 200 Allianz Ayudhya Network hospitals, there is no need to pay cash. Just show your id card.
Health claim assessment
Your claim for medical expenses is approved within seven days after complete documents are received.
SMS Alert for claim approval status
No need to follow up on claim processing. You will be the first to know the result of the claim assessment via an sms sent directly to you.
Receiving policy benefits through a Direct Credit Account
Claim payment is made to your bank account within three days of the approval date. You are invited to apply for the service free of charge. (An application form can be downloaded from our website www.azay.co.th.)
Always be by your side in times of need
To ease your financial need for various purposes, be it for post-flood house repair, for your children’s tuition fees, or for additional business working capital, etc., as an Allianz Ayudhya customer, you are exclusively entitled to a low interest policy loan. Approval takes only two days after all required documents are received.
SMS alert for premium due
An sms is sent to you to alert you of the premium due date to ensure your continued coverage.
No more worries about premium payments. You can choose from a variety of channels to pay a renewal premium. These include Counter Services, bank counters, ATM , credit cards, Direct Debit or all the company’s Service Centres located nationwide.
Always be by your side in an unfortunate event
We offer same-day death claim assessment if the beneficiary submits all required documents at Allianz Ayudhya Customer Care Centre on Floor 1 before 12.00 o’clock on Monday-Friday.
* Claim assessment is subject to policy conditions and conditions set forth by the company.
A wreath and a condolence letter
In an unfortunate case of the policyholder’s departure, a wreath and a condolence letter are sent to the beneficiary. (Saturday-Sunday 09.00 a.m. - 05.00 p.m., except public holidays)
* For customers paying a premium of 300,000 Baht or more (excluding group insurance.)
For further information about services for Allianz Ayudhya Customers, please contact Allianz Ayudhya Customer Care Centre, telephone number 1373, or fill in the online enquiry form.