Staff - Customer Service Representative (Call Center)

Location :
Bangkok, Thailand

Job Responsibilities
  • Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and/or accepted practices to ensure optimum level of Quality.
  • Support customers to handle and eliminate day-to-day issues with enquiries.
  • Perform other related duties as required.
  • Coordinate with the relevant parties to find the appropriate solution and follow-up on customer inquiries not immediately resolved.
  • Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
  • Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.

  • Bachelor’s Degree in Business Administration, Accounting & Finance or related fields
  • No experience is fine, if there is an experience in insurance operations, counter services management, customer services is advantage
  • Collaboration, communication, customer service management skills
  • Problem solving and decision making skills
  • Knowledge of Insurance Industry and Products
  • Good command of written and spoken English
  • Please contact
    Allianz Ayudhya Assurance Public Company Limited
    BTS Chidlom, Exit 4, 2nd Floor, Ploenchit Tower, Lumpini, Pathumwan, Bangkok
    โทร 02 305 7466, 02 305 7943

    Email address: